With the holidays comes good cheer; well, at least that's how it's supposed to work. It never fails to shock me how the marketing of Christmas and holidays can make people go crazy! I'm not talking about cute crazy where it's like, OK I can understand where he/she is coming from. No, I'm talking about the OMG what in the heck is going on with that woman over there!
I recently went to my local Old Navy to switch out a product I had just bought. I was standing in line, which happened to be rather large since it's two days after Christmas. The cashier did exactly what she is supposed to do, in my opinion. She was pleasant (despite the amount of unhappy customers complaining about their recent Christmas woes). She called up an additional cashier over her radio, and the second cashier came up. The second cashier said the all-time famous phrase: "I can help the next person over here." Just as the Earth orbits the sun, the third person in line runs to the newly opened register like a shotgun went off at the start of a race. As a cashier, myself, I really could care less because I know how uncomfortable it is to point out the frustration. The amazing part wasn't the woman sprinting for the register, rather, it was the woman who was actually next in line that started swearing up a storm! I couldn't believe the words and phrases coming out of this woman's mouth as she vented to every customer in line. She was making a point to make sure the register thief could hear her. Then, on top of that, she starts yelling at the clerk.
"If I was in your spot, I would have yelled at her to get back in line because she's really not the 'next' person," the woman yelled. Well, lady, let's face it: you're not the one behind the register. Any cashier will tell you that unfortunately, it is more customer service friendly to not point out the rude gesture. Also, it is not only very uncomfortable to have you yelling at us, but it is just as rude to do what you're doing as it was to steal the spot in line.
I have a very short fuse when it comes to people telling me how to do my job. I've been a cashier for over eight years, and not a day goes by that someone has the ingenious answer to fix all of my apparent shortcomings. If people would just take a second to say thank you instead of yelling at the clerk, since that seems to be the convenient thing to do, then it would be a happier season. Please realize we aren't paid enough to deal with it.